Avoiding 4 Big Social Media Mistakes

I’ve been on a big social media kick lately. Not sure why. I think a large part of it has to do with its ever-changing landscape. Each day, it seems like a new channel pops up that we must be part of. And with the vastness of social channels, it’s not surprising that we adopt them before we’re ready to use them. We’re often of the mindset that, “If the train’s leaving, we better hop on.” But that’s not always the case, and it can lead to some damaging mistakes.

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Businesses Go Social with Customer Service

Last week, or maybe it was the week before, I talked briefly about the need for businesses to be more social. Not breaking news, I know. But social media posts influence roughly 78% of consumers, and that’s just the posts coming from companies. Those from friends and family hold even more sway, influencing 81% of consumers. If these numbers tell you anything, it’s that businesses can no longer afford NOT to have a social media presence.

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Do Businesses Need to Be More Social?

You’ve no doubt heard that traditional marketing is dead. Bill Lee from the Harvard Business Review has told us: “Traditional marketing — including advertising, public relations, branding and corporate communications — is dead. Many people in traditional marketing roles and organizations may not realize they’re operating within a dead paradigm. But they are. The evidence is clear.”

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The Persuasive Power of Postscripts

Postscripts are overlooked — it’s a simple fact of almost any direct marketing effort. Practically all attention is paid to subject lines and copy content. Both are important, yes…but maybe not as much as the postscript. Huh? Here’s the thing. Besides the first sentence, consumers tend to read the very end of an email or letter before they read anything else, especially when it comes to a P.S.

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